Frequently Asked Questions (FAQs)
Welcome to LoweGear! Below are answers to some of the most common questions we receive. If you don’t find what you're looking for, feel free to contact us directly — we’re here to help.
What services do you offer?
We specialize in Screen Printing, Embroidery, and Promotional Product Decoration and Distribution. Whether you need custom apparel, branded merchandise, or unique marketing items, we deliver industry-leading quality and service.
What types of products can you customize?
We can customize a wide range of items including t-shirts, polos, hats, jackets, bags, drinkware, signage, and thousands of Promotional Products from trusted brands.
Is there a minimum order quantity?
Yes, minimums vary depending on the product and decoration method. Typically, Screen Printing starts at 6 pieces, while Embroidery and Promotional items may vary. Reach out for specifics on your project.
Can you help with my artwork or logo?
Absolutely! Our in-house design team can assist with art setup, adjustments, and full custom design to make sure your branding looks its best.
What file types do you accept for artwork?
We prefer vector files such as .AI, .EPS, or high-resolution PDFs. However, we can work with most formats and will reach out if adjustments are needed.
How do I place an order?
You can get started by requesting a quote, calling us, or submitting your details through our website. A team member will follow up to guide you through the process from start to finish.
What is your turnaround time?
Standard turnaround is typically 7–10 business days after final artwork approval and payment. Rush services may be available — just ask!
Do you offer samples?
Yes! Blank or printed samples can be provided upon request. Additional fees may apply for custom samples.
Do you ship nationwide?
Yes, we proudly ship across the U.S. and offer local pickup options as well.
What forms of payment do you accept?
We accept credit cards, ACH transfers, business checks, and purchase orders (with approval).
Can you store our artwork or reorder information for future use?
Yes! We keep your artwork and order details on file to make reorders quick and seamless.
Do you offer fulfillment or drop shipping?
Yes, we offer custom kitting, fulfillment, and drop shipping services for client programs, employee gifts, and events.